Frequently Asked Questions

Everything you need to know about our luxury children's collections.

What is the standard delivery time for my order?

Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days for domestic orders, while international delivery varies by destination.

How can I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Do you offer gift wrapping services?

Yes, we offer signature Tartine et Chocolat gift packaging. You can select the gift wrap option at checkout and include a personalized message for the recipient.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I care for delicate fabrics like cashmere and silk?

We recommend following the specific care instructions on each garment's label. Most of our delicate items require hand washing or professional dry cleaning to maintain their quality.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer service team.